Canon Generic FAX Driver Version 10.57 for Microsoft Windows
Before using this software, please be sure to read the CANON SOFTWARE LICENSE AGREEMENT displayed during installation. You can also view the CANON SOFTWARE LICENSE AGREEMENT (EULAen-US.rtf) stored in the [misc] in the accompanying CD-ROM or downloaded driver folder.
This README file contains supplemental information to help you install and use your fax driver software with Microsoft Windows.
As with most software and hardware products, some information is made available after the development of the manual. Updated information regarding this driver software is provided in this README file. If you require additional assistance, please contact your local Canon company.
All brand names and product names appearing on this document are registered trademarks or trademarks of their respective owners.
All other trademarks are the property of their respective owners.
CONTENTS
Overview
System Requirements
Installing the Driver
Configuring Fax Transmission Settings from the Driver
Referring to the Help
Available Number of Destinations
Cautions, Limitations and Restrictions When Installing
Cautions, Limitations and Restrictions When Fax Sending
Restrictions Regarding Device Settings
Overview
This fax driver allows you to send a fax from any Windows application to a remote fax machine if your machine contains an optional fax board.
System Requirements
This driver can be used with the following system environments.
Operating System Software
Microsoft Windows 10/11
Microsoft Windows Server 2012/2012 R2/2016/2019/2022
With Server-Based Computing Environment
Compatible Windows Terminal Server (Service)
Microsoft Windows Server 2012/2012 R2/2016/2019/2022
Compatible Software
Citrix Virtual Apps and Desktops 7 1912(LTSR)/2109/2112/2203(LTSR)/2206
VMware vSphere 6.7/7.0
Microsoft Application Virtualization (App-V)
Remote Desktop Service on Windows Server 2012 R2/2016/2019/2022
Operating systems for a clustering server
Microsoft Windows Server 2012/2012 R2/2016/2019/2022
Computer
Any computer which runs the above operating system software properly.
However, the ARM architecture is not supported.
Installing the Driver
We recommend that you use the installer to update or add a driver. You can also update or add a driver from the Add Printer Wizard of Windows.
For details about the installation procedure, refer to the installation guide from the Canon portal site (https://oip.manual.canon/).
For cautions concerning installation, refer to "Cautions, Limitations and Restrictions When Installing."
Configuring Fax Transmission Settings from the Driver
To configure the fax transmission settings using the driver, follow the procedure below.
To Change the Default Settings
Display the fax transmission settings screen and configure the default settings of the driver by following one of the procedures below.
If displaying from [Settings] in the Start menu
1. Display [Bluetooth & devices] (or [Devices]).
2. In [Printers & scanners], display the management screen for the device to set.
To display the management screen, click the device or click [Manage] for the corresponding device.
3. Click [Printing preferences] for the device to set.
If displaying from the [Control Panel] of Windows
1. Display [Devices and Printers].
If the [Settings] screen is displayed, refer to the above procedure for displaying the screen from [Settings].
2. From the printer list, right-click the device to be set → select [Printing preferences] from the displayed menu.
To Set When Fax Sending
1. Select the print menu of the application.
2. In the displayed print screen, select the device you are using → click [Preferences].
Depending on the application, [Preferences] may be called "Printer properties" or "Properties."
Referring to the Help
In order to better understand the usage of online manuals, CANON INC. uses web analysis tools provided by Google Analytics. No personally identifying information about our customers is acquired through the use of Google Analytics. See the following for details.
http://www.google.com/policies/privacy/partners/
For information about preventing the use of data by Google Analytics, see the following.
https://tools.google.com/dlpage/gaoptout
Available Number of Destinations
The number of destinations you are able to send to at one time varies according to the following settings.
(1) When [Set the number of destinations that can be specified at once to 2000] is selected:
If [Cover Sheet Attachment] is [None]: 2000
If [Cover Sheet Attachment] is [Different Sheet to Each Destination]: 100
If [Cover Sheet Attachment] is [Same Sheet to All Destinations]: 2000
(2) When [Set the number of destinations that can be specified at once to 2000] is deselected:
If [Cover Sheet Attachment] is [None]: 500
If [Cover Sheet Attachment] is [Different Sheet to Each Destination]: 100
If [Cover Sheet Attachment] is [Same Sheet to All Destinations]: 500
NOTE
In the case of groups, the above number of destinations is the number of personal destinations registered in the group.
The specified number of destinations (among the above) is sent separated into multiple jobs. Consequently, in the job printing log list etc., they may be displayed as separate fax transmission files.
There is a limit to the number of fax job destinations that can be retained in the device. In some printer models, after a fax job is sent, if the number of destinations exceeds the limit, the last job(s) sent may be deleted. If destinations exceeding the limit of the group are registered, be careful that the fax is not sent continuously to multiple group destinations.
Cautions, Limitations and Restrictions When Installing
If you change the user privileges of the computer you are using and run the installer, the installation may not be performed correctly. In this case, log in as an Administrator, and then retry the installation.
If a message prompting you to restart your computer is displayed when using the installer, make sure to restart your computer. If you do not restart your computer, existing drivers may not operate correctly.
The driver may not operate correctly unless the correct region is set before installing the driver. The region can be set in either of the following locations.
[Settings] > [Time & language] > [Language & region] > [Region] (or [Time & Language] > [Region]/[Region & language]) in the Start menu
[Control Panel] > [Region] (or [Region and Language]) in Windows
When installing a driver on a server computer with an SMB (NetBIOS network) printer used as a shared device specified, use the Add Printer Wizard to install it as a network printer.
If you are using the printer auto-creation mechanism in a Citrix XenApp environment, you may not be able to correctly install this driver using the installer. If so, restart the XenApp Server computer and check the printer list of Windows. If the printer is not displayed, re-install the driver in the XenApp Server computer with the Add Printer Wizard.
Then, before starting the installer to install this driver, disconnect all client printers from all the ICA sessions by using the ICA Client Printer Configuration utility. After installing the driver, restart the ICA Client Printer Configuration utility and reconnect the printers.
For your Windows Server operation system installed with Server Core option, the following limitations exist on using this driver.
You cannot install the driver with the installer. Use the installation options of Windows.
Some fax options are not available under local environment or Windows Remote Desktop environment.
Only devices supported by version 9.00 or earlier of the fax driver enable this driver to be installed via USB.
This driver can coexist with version 9.xx or earlier of the fax driver. However, this driver cannot be installed by updating version 9.xx or earlier of the fax driver.
If SNMP is not set at the device, you may not be able to install the driver using [Standard].
Depending on the device name set from the device itself, the name may not be displayed correctly when it is searched during [Standard] installation.
Cautions, Limitations and Restrictions When Fax Sending
If you send using a paper size other than A4, depending on the application, you might not be able to send using the specified paper size. If this happens, reduce the magnification of the original data, specify A4, and resend the fax.
Depending on the application, if the number of destinations in the address book list is large, it might not operate correctly.
If double quotation marks or CSV separators are included in any of the items (such as name and fax numbers) stored in a CSV file, the addresses stored in the file may not be imported to the address book correctly.
If double quotation marks are included in any of the items (such as names and fax numbers) stored in an ABK file (*.abk), the addresses stored in the file may not be imported to the address book correctly.
Do not specify more than one for the copies option in the application since the fax may be sent more than once in some applications when the copies option is specified in the application.
In a 64-bit environment, the address book cannot be used with certain applications. If you are using an application that cannot utilize the address book, convert the address book to a CSV file, then import the CSV file into the driver as an address book.
The password set in [Special] sheet > [Security Settings] > [Protect with Password when Exporting Address List] is required to export the address list. If you do not know the password, it is necessary to create the address list again in order to export it. You can still perform operations other than exporting (browsing, adding, editing, deleting, etc.) without the password.
If you are using the printer auto-creation mechanism in a Citrix XenApp environment, you may not be able to use the Department ID Management function or the Retrieve Device Information function.
If this is the case, use the Universal Printer Driver (UPD), or select a Standard TCP/IP Port for which the IP address of a device you are actually outputting to has been set.
The fax send settings screen may not be displayable in a Citrix environment. If this happens, try again after performing the procedure below.
1. Display the Windows printer properties screen from the device to use.
If displaying from [Settings] in the Start menu
(1) Display [Bluetooth & devices] (or [Devices]).
(2) In [Printers & scanners], display the management screen for the device to set.
To display the management screen, click the device or click [Manage] for the corresponding device.
(3) Click [Printer properties] for the device to set.
If displaying from [Control Panel]
(1) Display [Devices and Printers].
If the [Settings] screen is displayed, refer to the above procedure for displaying the screen from [Settings].
(2) From the printer list, right-click the device to be set → select [Printer properties] from the displayed menu.
2. In the printer properties screen, display the [Advanced] sheet → disable [Enable advanced printing features].
"Mobile Address Book" may be displayed in the Messaging API address book, but cannot be used. The address book contacts registered in this address book are not displayed because they do not have fax information.
Select [Store Sent Fax Information and Image] and the sent image will be stored only on this driver. The sent image and send results may not be the same as those on the device. To check the send results of a sent fax, check the communication logs on the device.
Depending on the device, jobs sent by fax from the driver may not be noted in the PS print server log. Also, for jobs sent via NetWare, the logged information may not be noted correctly.
The communication mode you select when using IP-Fax should match the communication environment of the device. If you do not select the appropriate communication mode, it will lead to incorrect transmissions and send errors.
When exporting Canon Address Book files (*.abk), you can specify the character code. When importing Canon Address Book files (*.abk), there are some printer models that cannot import a Canon Address Book file (*.abk) unless the character code of the imported file matches a character code supported by the device.
If you specify characters unsupported by the language used in the device name, the driver may not operate normally. You can check the language used in either of the following locations.
[Settings] > [Time & language] > [Language & region] > [Language] (or [Time & Language] > [Language]/[Region & language]) in the Start menu
[Control Panel] > [Region and Language] in Windows
When sending to a device that does not support the 400 x 400 dpi resolution with [Ultrafine] set in this driver, sending cannot be performed and an error is displayed on the control panel of the device. In this case, perform sending again with a resolution supported by the device.
When importing an address book exported from a device, characters not supported by the driver may not be read correctly.
You cannot use the following address books with driver versions earlier than version 8.70:
Address books that have been newly created in version 8.70 or later drivers.
Address books that were created in older versions and imported into version 8.70 or later drivers.
However, you can use address books exported to files in driver versions earlier than version 8.70.
Sent images and profiles created with this driver cannot be used with version 9.xx or earlier of the fax driver.
This driver does not support the editing of an address book on the network. Editing is possible in an environment where this driver and version 10.10 or earlier of the fax driver coexist, but the changes cannot be saved.
Address book files in the CSV format exported from an older version of the fax driver may not be able to be imported into version 10.20 or later of this driver, depending on the language.
If this is the case, export them as Canon Address Book files (*.abk), then import them into this driver.
If you are using a device made for Korea, the USA, or Canada, if you enter more than 40 single-byte numeric characters for the fax number, an error will occur at the device and the fax will not be sent.
Restrictions Regarding Device Settings
With this driver, if you use device-dependent functions, you must retrieve the device information in the [Device Settings] sheet > [Retrieve Device Information] to set the installed options to the driver. If you cannot retrieve the device information because you are connected via USB, etc., manually set the installed options on the [Device Settings] sheet.
Take care that you do not set functions that the device cannot use in the driver, as this can lead to mis-transmissions and transmission errors.
If you set a sender with a printer model that does not have the specify sender function, you will not be able to use that function.
If you select a fax board that is not compatible with the printer model you are using, and select a line that does not match a valid line to send from, there is a possibility that the fax will be sent via a different line.
If you attempt to send with settings that do not match the printer model you are using for the subaddress authentication mode, department ID management authentication mode, and IP fax communication mode, you will not be able to send.
If you specify the send time with a printer model that does not have the send time function, you cannot use that function.
If you specify the subaddress function with a printer model that does not have the subaddress function, you cannot use that function.
If you specify the [Set the number of destinations that can be specified at once to 2000] function and attempt to send with a printer model that does not support that function, this will result in a communication error or transmission error.
If you set department ID management or user authentication with a printer model that does not have the department ID management function or user authentication function, you cannot use that function.
If you specify the [Use Unicode (UTF-8) for Communication with Device] function and attempt to send with a printer model that does not support Unicode (UTF-8) communication, destination information etc. will not be displayed correctly.

Copyright Canon Inc. 1999